Unfortunately given the current situation and restrictions set on our couriers, we have been forced to suspend our old mattress removal for the time being. We hope to reintroduce this service as soon as possible.

If you booked this service before we were forced to suspend this service, your old mattress will be picked up after your new Emma mattress has been delivered. In order to be sure that there is always at least one mattress in your house, we will first deliver your new Emma mattress to your doorstep. Once we have the confirmation of delivery, our partner courier company will contact you within 3 working days to schedule the pick-up of your old mattress. We would kindly request you to bring your old mattress to your front door. That will limit the amount of social contact between you and the courier.

We do not offer Old Mattress Removal services on weekends or on public holidays.

Unfortunately, once an order is in place, we are unable to amend this and as a result, cannot add the old mattress removal service to your order.