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The Emma A - Z everything you need to know about mattresses


Find out more about the collection of your old mattress in this section.

  • Can you take my old mattress?

    Unfortunately given the current situation and restrictions set on our couriers, we have been forced to suspend our old mattress removal for the time being. We hope to reintroduce this service as soon as possible.

  • When will my old mattress be picked up?

    If you booked this service before we were forced to suspend this service, your old mattress will be picked up after your new Emma mattress has been delivered. In order to be sure that there is always at least one mattress in your house, we will first deliver your new Emma mattress to your doorstep. Once we have the confirmation of delivery, our partner courier company will contact you within 3 working days to schedule the pick-up of your old mattress. We would kindly request you to bring your old mattress to your front door. That will limit the amount of social contact between you and the courier.

  • Do you offer old mattress removal service over the weekends?

    We do not offer Old Mattress Removal services on weekends or on public holidays.

  • Can I purchase old mattress removal after I have completed my purchase?

    Unfortunately, once an order is in place, we are unable to amend this and as a result, cannot add the old mattress removal service to your order.

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COVID-19 Update

Despite these unprecedented times, Emma Mattress is happy to fulfill all orders as usual. Deliveries are made to your front door with minimal contact.

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