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The Emma A - Z everything you need to know about mattresses


Find out more about the collection of your old mattress in this section.

  • Can you take my old mattress?

    Yes, we can. Just make sure to book your old mattress removal when placing your order. This extra service will cost £35 and you can see this option on the website when you add a mattress to your shopping cart.

  • When will my old mattress be picked up?

    If you have booked this service, your old mattress will be picked up after your new Emma mattress has been delivered. In order to be sure that there is always at least one mattress in your house, we will first deliver your new Emma mattress to your doorstep. Once we have the confirmation of delivery, our partner courier company will contact you within 3 working days to schedule the pick-up of your old mattress.

  • Do you offer old mattress removal service over the weekends?

    We do not offer Old Mattress Removal services on weekends or on public holidays.

  • Can I purchase old mattress removal after I have completed my purchase?

    Unfortunately, once an order is in place, we are unable to amend this and as a result, cannot add the old mattress removal service to your order.

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