Yes, we can! This service costs an additional £35. Please make sure to add this option to your cart on the check out page, as it cannot be added to your order retrospectively.

In order to protect both you and our couriers, we kindly ask you to bring your old mattress to the first door of your property. Due to health regulations, our couriers are not permitted to enter your home. Please do not leave the mattress outside the building. Thank you for your cooperation.

You need to book this service when placing your order. Our courier service will contact you to arrange a suitable day to pick up your old mattress. So, you know when you need to be home, our courier will allocate a time slot for the pick up. If this time slot doesn't work for you, you are of course able to choose a more suitable time.

On the day of the pick up, please make sure to bring your old mattress to the first door of your building. To help prevent the spread of infection, our couriers are not permitted to enter your home beyond the front door. Please be sure to step back at least 2m from your old mattress, when the courier arrives to pick up your mattress. Please be advised that this is a contact-less service, so you will not be required to sign for the pick up.

Your old mattress will be picked up on the day your new Emma mattress is delivered. Our partner courier company will contact you to schedule the pick-up of your old mattress. We would kindly request you to bring your old mattress to your front door. That will limit the amount of social contact between you and the courier.

We do not offer Old Mattress Removal services on weekends or on public holidays.

Unfortunately, once an order is in place, we are unable to amend this and as a result, cannot add the old mattress removal service to your order.