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The Emma A - Z everything you need to know about mattresses

Purchasing Your Emma

Find out more about applying discount codes and all our payment options here.

Discounts

  • Where can I use my Discount/coupon code?

    You can use your coupon in the last step of the order process. Just enter the code in the field below the total price. Click on 'apply coupon' and the revised total will be shown.

  • What if my discount doesn't work?

    If you experience an error when inputing your discount code, please contact us at support@emma-mattress.co.uk, or right here on the chat option.

  • Can I use discount combinations?

    Yes, you are able to use the friend referral, the newsletter and the our general banner discount at the same time.

Payments

  • What payment methods do you offer?

    Close Brothers: You can choose to pay with this 0% financing option via bank transfer/standing order. After you select the financing option, you will be redirected to Close Brother’s page in order to choose your financing options. Here you will be able to choose how much you would like to put down and your payment plan as well. With Close Brothers, the minimum amount they can spend is £278, the maximum is £8,000 Credit / Debit card: You can pay securely on our website with credit / debit card. We accept Visa and MasterCard. Your credit /debit card data is encrypted via a safe SSL-method. Paypal: You can also choose Paypal as a payment method. Paypal is another way to securely pay for your orders on our website.

  • How does Close Brothers work?

    Simply enter your desired products into your basket. At checkout, select Close Brothers as your payment options. You will be redirected to the Close Brothers portal to enter your details for a credit application. You be given a decision in seconds and will be asked to pay your deposit there and then. Simple as that.

  • How do you warranty the payment with Close Brothers?

    Close Brother Retail Finance are authorised by the FCA. This means all payments are regulated by British Law and insured accordingly.

  • Can I order by phone?

    No, we have designed the Emma website as a convenient way through which all our customers can use and submit payments.

  • What happens to my credit score if I use Close Brothers?

    All Close Brothers applications are subject to a credit check which may affect your credit score.

  • Do you accept debit cards

    We accept debit cards.

How do I unsubscribe?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.