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The Emma A - Z everything you need to know about mattresses

Purchasing Your Emma

Find out more about applying discount codes and all our payment options here.

Payments

  • What payment methods do you offer?

    Klarna: You can choose to pay with this 0% financing option via bank transfer/standing order. After you select the financing option, you will be redirected to Klarna’s page in order to choose your financing options. Here you will be able to choose how much you would like to put down and your payment plan as well. With Klarna,the minimum amount they can spend is £278, the maximum is £8,000

    Credit / Debit card: You can pay securely on our website with credit / debit card. We accept Visa and MasterCard. Your credit /debit card data is encrypted via a safe SSL-method.

    Paypal: You can also choose Paypal as a payment method. Paypal is another way to securely pay for your orders on our website.

  • Can I order by phone?

    No, we have designed the Emma website as a convenient way through which all our customers can use and submit payments.

  • Do you accept debit cards?

    Yes, we accept debit cards.

0% Finance

  • How can I order on 0% finance?

    On the checkout page be sure to select 'Klarna' as your method of payment. Once you've have clicked on the 'buy now securely button' you will be taken to the Klarna webpage. Here you select your preferred payment plan. You'll also be able to see a break down of the costs. After you've selected your plan, you'll be asked to fill out an application. Klarna will send you a confirmation email and payment details, if your application has been successful.

  • How does Klarna work?

    Simply enter your desired products into your basket. At checkout, select Klarna as your payment options. You will be redirected to the Klarna portal to enter your details for a credit application. You be given a decision in seconds and will be asked to pay your deposit there and then. Simple as that.

  • How do you verify the payment with Klarna?

    Close Brother Retail Finance (Klarna) are authorised by the FCA. This means all payments are regulated by British Law and insured accordingly.

  • Will I qualify for 0% finance?

    Klarna will process your information to check whether you qualify for 0% financing. Unfortunately, we have no insight into what criteria Klarna look at when accepting or rejecting finance applications.

  • What happens to my credit score if I use Klarna?

    All Klarna applications are subject to a credit check which may affect your credit score.

  • How long will it take for my application to be approved?

    It should take roughly one day for your application to be processed.

  • Why application was declined. Now what?

    We're very sorry to hear your application was declined. Unfortunately, we have no influence over this decision and we're unable to find out why your application was denied. Due to legal reasons, Klarna is not permitted to share information on applications with us.

  • I'm returning an item I bought on 0% finance. How will I get my refund?

    you are returning an item you have bought on finance, you will be refunded the amount you have already paid, once we have processed your return. Your bill will be cancelled and you will not be required to pay the outstanding amount.

Discounts

  • Where can I use my discount/coupon code?

    You can use your discount code in the last step of the order process. Just enter the code in the field below the total price. Click on 'apply coupon' and the revised total will be shown.

  • What if my discount doesn't work?

    If you experience an error when putting your discount code in, please contact us using our contact form.

  • How many discount codes can I use on my order?

    In some cases discounts codes can be used in conjunction with other codes and offers. Please be sure to read the Terms and Conditions, to find out whether your code can be used with other promotions.

How do I unsubscribe?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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