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The Emma A - Z everything you need to know about mattresses

Returning Your Emma

Find out more about initiating returns and details on the refund process here.

Returns

  • How do I start the return process?

    When you want to return your Emma mattress simply e-mail our customer service team and we will arrange for a pickup at zero cost to you.

  • How does the return process work?

    After we initiate a return for you, one of the collection companies we work with (British Heart Foundation, Debra or TagTrans) will contact you via telephone within 2-3 working days to organise a suitable date for collection.

Refunds

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