After we initiate a return for you, one of the collection companies we work with (British Heart Foundation, Debra or TagTrans) will contact you via telephone within 2-3 working days to organise a suitable date for collection.
In the scenario that you are returning part of your order, you will receive a full refund on the items that have been returned. This will reflect on your monthly installments and be divided off your monthly payments, reducing the amount that is due each month. You will receive a confirmation email from Close Brothers in regards to your new payment structure.
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