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Payment & Delivery



You can pay with Visa, Mastercard, or Paypal.
Delivery is only possible within the United Kingdom which includes England, Scotland, and Wales. We do not deliver to the Channel Islands.
Rest assured that your payment and information will be 100% safe and secure, regardless of which payment method you choose.


We offer free delivery and returns on all Emma mattresses within the UK. If for any reason you are not satisfied with your Emma mattress just let us know within 100 nights and we will arrange for pickup through our trusted third party carriers.
All orders are shipped as quickly as possible from the time you place your order. We will contact you via email to provide tracking information and confirmation from our third party courier partners.
Our courier partner will contact you before delivery and you will also receive a shipping confirmation via email.
All orders will be dispatched Please note that when ordering you will see the estimated delivery time for your order within 1-2 working days via email. If the item is out of stock we will either offer you another delivery date or a complete refund.
In the final step of production the Emma is rolled, vacuum packed, and placed into a stylish box. We make it easy for you to move the the mattress through narrow corridors and doorways.
In case of questions you can always contact us through our chat or by email: [email protected]. Discover Emma here.

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