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Not entirely happy with your Emma products? Our returns process is super simple and completely free. Watch the video below to find out just how easy it is to return an unwanted item!
Our returns are super easy and completely free
We're pretty sure you'll love your new Emma products. However, if for whatever reason you're not 100% happy, you can send it back for free - no questions asked. Just check out our video to find out just how easy it is to return your items!
Frequently Asked Questions
- Where can I find the returns portal?
You can find the link to our returns portal at the very bottom right corner of our website.
- The returns portal isn't working. What do I do?
We're very sorry about that. If you can't submit your return request via the portal, please send an email to [email protected] Our customer service team can help.
- My trial period has already ended. Can I still use the returns portal?
Unfortunately not. Only products that are still within their trial period can be returned via the portal. If you still need to send your items back, please reach out to our customer service team by sending an email to [email protected] Please note that we are only able to accept these items back, if they are faulty .
- How do I package my items up for return?
You don't need to worry about that. Our courier will take care of that. They will arrive with the appropriate packing materials and ensure your items are safe for transport. .
- Where should I leave the items I want to return?
Given the current situation, we would kindly ask you to bring your items to the first door of your building but please do not leave them outside.Our couriers are not permitted to enter your home, so unfortunately cannot pick your items up from a room in your home.
- When will I get my refund?
Once your items have arrived back at our warehouse, we will begin processing your return. Please allow up to 14 working days for your money to appear back in your account.