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Mattress Reviews Emma Original

4.74/5 (321)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Good product

    From Andrew Coyle

    Good quality and very affordable I had to mark down because of the overall experience.
    Absolutely shocking service! Only contactable by email makes chasing a lost order almost impossible, I won’t be back they don’t even reply to a complaint.

    • Sleeping on Back
    • 8 Sleeping hours per night
    • With partner
    • 38 years old
  • Love it

    From Tanya Larkum

    Really comfortable

    • Variable Sleeping
    • 8 Sleeping hours per night
    • With partner
    • 54 years old
  • Emma is not the best

    From Elaine Blair

    Sending my mattress back as my back is killing me..mattress looks good and feels comfortable but can't see it lasting 10 years

    • Sleeping on Back
    • 8 Sleeping hours per night
    • With partner
    • 53 years old
  • Very pleased

    From Michaela Dicker

    Excellent service from company, replied in a good time frame with my emails as mixed up the size of my mattress. Swapped for a smaller one. No hussel, the delivery guys were very courteous and I liked the fact that they wore shoe covers ( I t’s the little things). The actual mattress is firm which I like although I am still getting use to. Delightful not to be woken up by my partner moving about or getting out of bed.

    Very happy

    • Sleeping on Side
    • 7 Sleeping hours per night
    • With partner
    • 50 years old
  • Amazing mattress

    From Terry Morgan

    Amazing mattress. Like sleeping on a firm cloud. Best mattress we've ever had and would recommend over a spring mattress any day.

    • Sleeping on Side
    • 6 Sleeping hours per night
    • With partner
    • 32 years old
  • Not for me, but great service!

    From Jenny Brunskill

    Ordered the Emma mattress as I have been suffering with lower back pain, so thought I would give it a try. The ordering service was quick & simple, & Emma provided regular updates on dispatch & delivery details.
    Unfortunately, the mattress was too soft for me (though my partner loved it!), so decided to return it. I was dreading this, as a lot of the reviews stated that the returns process was terrible; mainly that they could not contact anyone to arrange the return! I logged on to their website & found the section to arrange collection of the mattress straight away. I filled in the details, sent the request, & received a confirmation e-mail all within 10/15 minutes. I then received a text message & email to inform me of the collection day, then the day before collection was sent a text & email with an approximate 4 hour time slot, then the morning of collection I received a phone call from the delivery/collection team to give me a more accurate 2 hour time slot. They arrived within this time slot, as advised, & were very polite, helpful, and professional.
    Although the mattress was not for me, I wanted to review the service after reading so many bad reviews, which did not reflect my experience at all.

    • Sleeping on Side
    • 7 Sleeping hours per night
    • With partner
    • 31 years old
  • Easy returns

    From Joanne Lever

    Emma mattress wasnt right for me. I found it too firm and it caused significant pain on my pressure points - my partner had the same issue. I also found that the smell didn't go away (as the description states it will). However, the returns process was really easy. I was given a choice of collection slots, the collection company came on time and were very professional. Received my refund within two weeks. Although the mattress wasn't for us, the returns process was good and very simple.

    • Variable Sleeping
    • 8 Sleeping hours per night
    • With partner
    • 24 years old
  • Amazing!

    From Jade Bloomfield

    So comfy but firm. Since I've had my mattress I have had the best sleeps I've ever had. I also have slipped disc and I am not in pain tossing and turning of a night. I highly recommend this mattress and will end up buying my children one each in the near future! Thanks guys

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 28 years old
  • Very Comfortable

    From Susan Lyon

    I’m very happy with my Emma mattress. It is very firm but that suits us. My husband tends to be a restless sleeper and with this mattress I barely notice which was a priority for me when choosing a mattress. I did a bit of research beforehand and read the reviews about the smell. I have to say that it was not a problem at all for us. There is a smell but a bit like a new carpet or a new car has a smell. What we weren’t aware of was that following delivery we were told not to sleep on it for 24 hours ‘to let the gasses out’. Bear this in mind if you are having your old mattress uplifted like we did! My only criticism is with the delivery process. Following a dispatch email from Emma our mattress had not arrived after one week. I contacted the dispatch service to be told they had no note of my name or tracking number. It took several emails to Emma to get this resolved. I found it frustrating that there isn’t no customer service number to speak in person as email correspondence takes time (over 4 days) so it would have been nice to have a conversation instead. Whilst it was resolved there was no explanation as to the mystery of how our order got lost. All that aside I would definitely recommend the product to anyone thinking of buying a new mattress.

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 56 years old
  • Second time around

    From Sharon Lewis

    1st king size original mattress arrived and left in spare room for 2 days to air, moved it to bedroom and have to say my sleep was great.
    Problem was the smell and after 5 weeks it had to go back, left windows open everyday plus washed top and side covers 2 times to no avail. Certainly no fun when bedding smells of chemicals day after day.
    Got to say though once Emma finally got back to my return request they promptly arrived and picked up mattress.
    Because of the quality of sleep it gave me I have ordered another and hopefully my experience was a one off and new one won’t smell as long!

    • Sleeping on Side
    • 8 Sleeping hours per night
    • Alone
    • 49 years old
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