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Mattress Reviews Emma Original

4.81/5 (260)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Great customer service

    From Carolyn

    This was our first experience of a foam mattress and unfortunately we found it a bit too firm and had to return it. However, their customer service was excellent. They were very helpful and the whole process was very efficient with a prompt refund. Thank you.

    • Sleeping on Side
    • 6 Sleeping hours per night
    • With partner
    • 60 years old
  • Best mattress I have ever brought

    From Steven

    I have spent the last 20 years trying to find a mattress that is comfortable i.e. not too hard or too soft (medium means firm to many manufactures) and wasted a lot of money.

    It was a gamble ordering without lying on the mattress but I thought so many people cannot be wrong, and had the safety net so the free trail period.

    After a week of use I can now say that the Emma mattress is THE MOST COMFORTABLE ONE I HAVE EVER SLEPT ON (including in some high end hotels). I now a falling asleep within 20 minutes rather than the normal 1 hour plus! Back is far less stiff in the morning as well.

    So, don't hesitate buy!!

    • Sleeping on Side
    • 6 Sleeping hours per night
    • Alone
    • 60 years old
  • Excellent Customer Service

    From Nicola H

    We tried the Emma mattress and it was not for us. The Customer Services Team were excellent, we tried the softer option top which was still too hard for us. In the end I asked for the mattress to be collected and a refund. This was processed quickly. I received a call from the collection agent to arrange a suitable time for collection and the refund was processed back to me. Thank you for your support.

    • Sleeping on Side
    • 8 Sleeping hours per night
    • With partner
    • 48 years old
  • Amazing mattress

    From Serrenna Markham

    So it took around a month to get used to this mattress because it is much firmer than my last one. I was getting constant back aces with my old one but not with Emma mattress. My back is fixed! I wake up without the need to hobble out of bed like a 80 year old woman.
    The only thing I found was adjusting to the mattress took me around a month! As I am a side sleeper, I was finding I kept getting pins and needles in my arm when laying on it. I think this was due to the firmness. I brought some more pillows to raise my head higher and it was so much better. 3 months in, I would not go back. Quick delivery, easy to put on the bed. The smell of the mattress is a little strong to start and my whole room smelt like new mattress for a while. Overall, I would definitely recommend:)

    • Sleeping on Side
    • 8 Sleeping hours per night
    • With partner
    • 34 years old
  • Love my new Emma Mattress

    From Julie Millier

    We looked at all of the reviews before ordering and decided to order as we had nothing to lose with your 100 day money back trial. Also having a special discount of 35% was even more tempting. We ordered on the bank holiday Monday and were very impressed when the Mattress protector turned up on the Wednesday and the Mattress it's self on the Thursday. We have had 4 nights sleep on it so far and are very happy with it, it won't be going back. What we like the most is that you turn over and it doesn't disturb your partner. You can feel the mattress moulding around our body. I will recommend this to anyone. Thank you Emma

    • Variable Sleeping
    • 8 Sleeping hours per night
    • With partner
    • 55 years old
  • Good Choice

    From Jackie Wicks

    Did my homework before purchasing since there are an awful lot of these mattress manufacturers around now and quite a broad price range. Really feel I made the right decision. Purchased both mattress and pillows and am really pleased with the comfort they offer and didnt find it difficult to change from our old Hypnos sprung mattress at all. Quick delivery and good customer support.

    • Variable Sleeping
    • 6 Sleeping hours per night
    • With partner
    • 70 years old
  • Comfortable but very smelly!

    From Jeremy Knott

    The mattress is comfortable but it has a heavy chemical odour which is spoiling our sleep. When I complained I was told to take the cover off and wash it! Really? It’s only one day old! Come on sort it out.

    • Sleeping on Side
    • 7 Sleeping hours per night
    • With partner
    • 66 years old
  • Wonderful bed

    From Linda

    This bed took a couple of night to adjust to but by night three it was great. It’s a quite firm mattress but not hard it fits the contours of your body. It’s like sleeping on a cloud.
    I’m a ‘which’ fanatic and would never buy anything that wasn’t a ‘Best Buy’ and this certainly fits the bill. And with the 100 day trial whats to loose.

    • Sleeping on Side
    • 8 Sleeping hours per night
    • With partner
    • 70 years old
  • So far so good...

    From Vicki Monk

    I ordered the Emma Original mattress in March. It came via UPS in a couple of days. As other people have mentioned, the box was a bit battered but that can only be expected when the product inside it is so heavy and is not the same shape as the box. The mattress was fine! It does smell a bit too but that smell goes away after a while. After a couple of weeks I was still struggling to get comfy but after an e-mail to Customer Services I was sent a soft topper for it. It has made a difference but not enough for us unfortunately. I have started the process to send the Emma mattress back. Up until this point, everything to do with the process has been great. I can't fault Emma's Customer Services Department (in particular, Carina) at the moment and it is just unfortunate that the bed is not suitable for us. As you can see from the other reviews, it has been great for other people but we are all different and one thing cannot suit all people. It has been good to have the opportunity to try it out first. I'm hoping that the system they have runs as smoothly for the rest of the process up until refund as the rest of it has been....

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 41 years old
  • Should have bought sooner!

    From Chris Jenkins

    I have only had my Emma mattress for just over 2 weeks and already noticed a positive difference. It is a little firm for the first few days but soon starts to soften up. It also has dedicated soft areas for your shoulders and hips which I really like being a side sleeper. My dad also had the Emma double mattress at the same time, which he is also finding very amenable. His previous mattress was over 10 years and the springs had started to go. (We both moved over from pocket sprung mattresses). He also is now getting a much better night sleep. He tends to sleep on his back or front and also says the mattress is very good. He said similar to me that within the first week he was not sure as it was a bit firm but after sleeping on it a few times and it warming up the foam loosens and gives a little. On top of this is easy to get up your stairs and unpack, I like that design. Easy to get the single up the stairs yourself possibly even the double step-by-step like I did but the double would be easier with two people. I just wanted to take time out to give the review as I found the products so positive and hopeful others find benefit in this helping to decide.

    • Sleeping on Side
    • 7 Sleeping hours per night
    • Alone
    • 40 years old
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