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Mattress Reviews Emma Original

4.74/5 (321)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Happy with my new mattress

    From Sharon

    Great service - I changed my matress delivery date a couple of times to match when the bed frame would arrive, and Emma managed that with no problems. The mattress is comfy, even for my bad back. My only problem is the enormous cardboard box held together with enormous staples - it's in my garage until I work out how to collapse it.

    • 51 years old
  • A satisfied customer

    From Carol Gardiner

    I was very dubious in ordering any mattress but due to the 100 day return policy I decided to give it a go. It is a medium firm but comfortable mattress. One of my biggest worries was that it would hold the heat of my body but I can honestly say that it doesn’t. Obviously the area on which you sleep is going to warm up a little but not to the degree that other mattresses do. So far, after 4 months, it has kept its shape. One of the bonuses is that it has handles on the cover in order to lift the mattress. Unfortunately they are not sewn in strongly enough because when you lift the mattress the handles tear. Upon informing Emma they have sent a replacement cover but they have not reinforced the handles! Overall quite pleased with the mattress.

    • 45 years old
  • The most amazing mattress I've ever slept on

    From Donna Coyte

    I am very, very glad that I bought this mattress. It is the most comfortable mattress that I have ever slept on. I have only had it a week but it is most definitely not going back. I have to admit it feels very different to a conventional mattress so it took a while to get used to but, nevertheless I loved it from the start. The combination of soft comfort and support is unrivalled. Can highly recommend.

    • Sleeping on Side
    • 8 Sleeping hours per night
    • With partner
    • 53 years old
  • Comfortable mattress

    From Cheryl Green

    At first I was in agony when sleeping on this mattress, I had been used to a very hard bed and my muscles in my back were seized up, so sleeping on this totally different style of mattress caused terrible aching, however I persevered and now I find it comfortable to sleep on and I sleep better, even able to lie on my side for some of the night which I hadn't been able to do for years. There was no chemical smell to the mattress that some people have had. The only problem I had with Emma was over the delivery, I was told a date and then it was delayed a few days.

    • Sleeping on Back
    • 8 Sleeping hours per night
    • Alone
    • 64 years old
  • Mattress briliant, service poor

    From Mike Watson

    We finally decided to ditch our old mattress and try something that came in a box. Which has turnd out to be very good and we both sleep better. (one warning - it is 'soft edged' which still catches me out)
    The support service was not good. Our box had no documentation and it took support a week to respond to my emails. I have also had to chase emma a couple of times to try and get a pickup for our old mattress, which has been paid for.

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 68 years old
  • At last!

    From Ann Haighton

    I have suffered from Parkinson's Disease for 7 years and also have collapsed vertebrae which has bent my back and I can only sleep on my side. In the year before buying this mattress we had bought two new beds, one after the other, but I still couldn't get comfortable in them. I have now come to the end of the 3 month trial period and am delighted to say that this mattress is superbly comfortable and I am sleeping much better and longer than before. I was doubtful about buying yet another mattress but, thankfully, we have made the right decision this time. Many thanks.

    • Sleeping on Side
    • 7 Sleeping hours per night
    • Alone
    • 75 years old
  • Even better than I expected!

    From Lorraine Gould

    I thoroughly read all the reviews, of this and other similar mattresses. The reviews for the Emma, and the award by Which? swayed me.
    This mattress is everything that I had read in reviews and more. I don't think I have ever slept so comfortably. The mattress has also kept me cool in the recent hot weather. Absolutely amazing.
    There is no way Emma are getting my mattress back!

    • Variable Sleeping
    • 7 Sleeping hours per night
    • Alone
    • 61 years old
  • Such an amazing mattress!

    From Jacob

    I was very hesitant to get Emma, especially since I could not see a clear difference with the other brands. I guess I needed to actually test the mattress to understand how great it is.

    Countdown: day 59 /100 trial days and still convinced I won´t give Emma back! :)

    • Sleeping on Back
    • 8 Sleeping hours per night
    • With more partners
    • 32 years old
  • Feels amazing

    From Mike

    I ordered the mattress last month and received within a day. Although, It came with a defect and I immediately called their customer service. They were super supportive and managed to send me another piece which got delivered the next day. And I am using it since then, it feels amazing.

    • Sleeping on Side
    • 8 Sleeping hours per night
    • With partner
    • 53 years old
  • Good servcice

    From Gordon

    Spoken to kate online, she helped me choose the right matttres without pushing it to much. Felt like a great custumer service. Very patient and approachable. Had a mattress for two weeks and I love it

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 48 years old
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Despite these unprecedented times, Emma Mattress is happy to fulfill all orders as usual. Deliveries are made to your front door with minimal contact.

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