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Mattress Reviews Emma Original

4.81/5 (260)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Excellent customer service

    From keith

    From purchase to delivery and subsequently returning the mattress for a refund under the 100 days trial has been a very good experience and cannot fault the company Emma for their customer service. Unfortunately the mattress did not meet our needs as we found it too firm so hence the return. Thanks for fulfilling the guarantee.

    • Sleeping on Side
    • 9 Sleeping hours per night
    • With partner
    • 63 years old
  • I'm keeping this!

    From Marjorie Clarke

    Love this mattress! The old one was 10 years old and had been a good-quality one but was showing its age. Never had a foam mattress but I love this one - it stays smooth and even, and supports me perfectly in a way that feels so natural, I am scarcely aware of it beneath me even when I move around. No aches and pains, I sleep well. You're not getting this one back after 100 days, I'm keeping it!

    • Variable Sleeping
    • 7 Sleeping hours per night
    • Alone
    • 71 years old
  • Best mattress every purchased

    From Olwen

    Firm but comfortable and supportive. Helped my back pain.

    • Sleeping on Back
    • 8 Sleeping hours per night
    • With partner
    • 59 years old
  • Sleep ..sleep and sleep..

    From Mona Fernley

    All went very smoothly from ordering the mattress to be delivered. The memory foam got used to it a little, but I found it very comfortable in a couple of days and I didn't wake up with back pain.

    • 34 years old
  • snooze .....

    From Sarah westwood

    It's the best mattress I've ever slept on, it makes it even better without any rebound, I also bought pillows from this world. It's so convenient. With good payment plans and a money back guarantee of 100 days, you can click and change mattresses until you find the one for you.

    • 36 years old
  • Quick and comfortable

    From John

    Quick, efficient delivery and very comfortable mattress. We have just bought a second for the spare room and my son has also bought one on our recommendation. Highly recommended

    • 43 years old
  • Thank you EMMA

    From Andrew

    Bought an Emma king size mattress when carrying out extensive research on various mattresses. Mattress is very comfortable and so am extremely pleased to have decided to purchase this product. Thank you Emma for a lovely mattress !!

    • 38 years old
  • Great night

    From Jason

    I have bought two mattresses, one foam and one sprung. I had never bought a foam mattress before. The foam mattress adjusts well to changes of position, maintaining all night comfort. There has been no complaints from the user of the sprung mattress.

    • 57 years old
  • Amazing service, unfortunately too firm

    From Birgit Bomball

    My experience with Emma as a company has been excellent, they are friendly and responsive. There was a minor glitch with communication from the delivery company but Emma sorted it out. We had chosen the mattress due to its excellent Which review and its rating as 8/10 softness. It felt like a very good mattress but unfortunately we found it too firm and (although better than our previous mattress), we had aches on pressure points. Emma kindly sent us a complimentary soft topper but unfortunately we did not get on with the mattress. Return process was totally straight forward. Mattresses get recycled or given to charity to be reused which I find amazing and they even left us the topper!
    My feedback to the designers would be that perhaps the memory foam layer inside the mattress (only 2cm) could be thicker and that might make it less firm. I am not sure how it got the 8/10 softness score but I guess individual experience is a very personal thing. Definitely worth trying the mattress which evidently many people find very comfortable and with the 100 night trial there is nothing to lose and the company is great!

    • Variable Sleeping
    • 8 Sleeping hours per night
    • With partner
    • 52 years old
  • Best nights sleep!

    From Jessica Bennett

    My partner and I have never slept so well on a mattress, very comfortable, we don't get woken up if the other is tossing and turning or leaves the bed.

    • Sleeping on Side
    • 8 Sleeping hours per night
    • With partner
    • 30 years old
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