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Mattress Reviews Emma Original

4.74/5 (321)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Great customer service

    From Nick Williams

    We bought one of these mattresses and tried it out under the 100 day trial. While the mattress ultimately wasn't for us, there were absolutely no problems returning the mattress or receiving a full refund. The mattress was collected within a week of starting the return process, and the money was refunded to us - in full - within a matter of a few days. I have no qualms about recommending Emma as a very easy company to do business with.

    • Sleeping on Side
    • 7 Sleeping hours per night
    • With partner
    • 50 years old
  • Life Changing

    From Katie Mason

    After ALOT of research and review reading, my Husband and I decided to purchase an Emma Mattress. I have suffered with a bad back for a number of years resulting in me needing spinal surgery at the beginning of this year. I thought my surgery would solve a lot of my back pain but it slowly started returning with it being worse in the mornings. My Husband then started complaining of backache in the morning so we decided to have a look into getting a new mattress. We reviewed a number of different brands and mattress types and settled on our lovely Emma.

    I can honestly say this was the best decision we have ever made and it is the best money we have ever spent. We are two weeks into having our Emma Mattress and we could not be happier. We emailed customer services and asked for a topper to make it a little softer as we found it just a bit too firm, we received the topper after a few days of emailing and it has made our nights sleep perfect! Our back pain has completely disappeared and the quality of sleep we have been getting is amazing.

    We were slightly worried when we read some negative reviews but with the 100 night trial period and their excellent customer service we decided to take the plunge. I am an over thinking worrier and the service we have received has been impeccable.

    Thank you Emma for changing our lives and bringing the joy of sleep back!

    • Variable Sleeping
    • 8 Sleeping hours per night
    • With partner
    • 32 years old
  • The best sleep ever

    From Lindsey Lightfoot

    This is the best mattress we have ever had. The problem now isn’t sleeping it’s getting up!
    I can’t recommend this mattress enough.
    Amazing

    • Sleeping on Side
    • 8 Sleeping hours per night
    • With partner
    • 50 years old
  • life changing

    From Kim Kirkham

    I can honestly say this mattress is life changing. I received my mattress a week ago, prior to that I hadn't slept comfortably in over a year. I suffer from fibromyalgia and get severe pain, the Emma mattress envelopes my body in comfort, I have gone from dreading night time and spending most of the night sitting on the sofa......now I'm counting the hours until I can go to bed....I work for the NHS and my colleagues are now joking that I should become a rep for the company, I have convinced 3 friends to buy in a week and think the nhs should consider supplying the mattress for chronic pain sufferers....it would definitely be more cost effective than long term medication and treatments. Thank you Emma for giving me a reason to smile again

    • Sleeping on Side
    • 6 Sleeping hours per night
    • With partner
    • 51 years old
  • peace at last

    From Mrs Kitson

    We have only had our Emma for 4 weeks but so far so good. The first couple of nights were not marvellous, waking up a bit achy, as we had done for many years before. We gradually realised that our usual aches and pains were disappearing! After about 10 days we agreed that we were sleeping more deeply, aches and pains that we had had on waking for years had all gone and we love our new mattress!! Only thing is that it creeps from my husbands side to my side, about half an inch a night!! Not sure why that might be but we can deal with it after a good night's sleep!!

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 67 years old
  • Late for work!

    From Thomas Boyle

    I have now had my Emma mattress for almost two weeks and today, for the first time ever, I slept in and was late for work!! Yes, admittedly not the greatest start to the day but if that doesn’t reflect how great a sleep I was having then I don’t know what will! It did take a few days to get use to the mattress but now I can’t stop raving about how good it is!! Hopefully I won’t be late to work too often!

    • Variable Sleeping
    • 8 Sleeping hours per night
    • Alone
    • 28 years old
  • Best sleep ever

    From jason patel

    I have been sleeping on the Emma mattress for a week now and its the best sleep ever.I feel more relaxed when i get out of the bed in the morning compared to the old mattress. My Girlfriend also feels
    very happy and says that she slept on a cloud. I would highly recommend Emma mattress to anyone and i know that sending back after the 100 day trial will be forgotten.

    • Variable Sleeping
    • 6 Sleeping hours per night
    • With partner
    • 57 years old
  • Back Pain Gone!

    From Debbie Burns

    Love my Emma mattress.... I have struggled with back pain for a few years now... and since my mattress arrived it has been relieved massively. Huge thanks Emma - you definitely can't have it back :)

    • Variable Sleeping
    • 8 Sleeping hours per night
    • With partner
    • 55 years old
  • TWO DAYS AND SUFFERING

    From Kay Boia

    The mattress arrived three days ago. We left it over 24 hours too "expand" and then slept on it for the first time 2 nights ago. We had a really bad night and didn't "sleep a wink". Tried again last night and the same thing. Not sure what to do as the bed seems comfortable, if a bit hot when lying on it. Don't want to give up just yet but can't face another night not sleeping.

    • Sleeping on Side
    • 8 Sleeping hours per night
    • With partner
    • 69 years old
  • Excellent mattress, delivery not so good

    From Victor Pace

    I love this mattress. It is very comfortable and every night it feels like the height of luxury to get into bed. I sleep very well every night, and I dare not sit on the bed for fear of deforming this wonderful mattress. It is an unbelievable improvement on what I had before.
    I was not impressed by UPS who delivered the mattress. They gave me a date but no indication of time when they would deliver, with one day's notice. I am a doctor and have patients booked and emergencies to see . To be expected to take a day off for a mattress delivery, and at no notice at all, is totally unreasonable. Luckily I woke up with a stonking great cold and had to stay home. Everyone else seems able to provide an approximate time, and with technology one can sometimes even follow the van on a map. But not UPS. They are too grand for that.
    The people who did the delivery could not have been nicer. And same again for those who picked up the mattress (though again a more specific time would have helped - one and a half days off work at short notice for a mattress? Really?) UPS seem to have countless apps etc where they are more interested in mining information about you than in delivering what you have paid them for. They need to get their act together and stop acting as if they are doing us customers a favour. Or you need to find a more responsive delivery service.

    • Sleeping on Side
    • 6 Sleeping hours per night
    • With partner
    • 60 years old
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