You have no items in your shopping cart.

Mattress Reviews Emma Original

4.74/5 (321)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Good Choice

    From Jackie Wicks

    Did my homework before purchasing since there are an awful lot of these mattress manufacturers around now and quite a broad price range. Really feel I made the right decision. Purchased both mattress and pillows and am really pleased with the comfort they offer and didnt find it difficult to change from our old Hypnos sprung mattress at all. Quick delivery and good customer support.

    • Variable Sleeping
    • 6 Sleeping hours per night
    • With partner
    • 70 years old
  • Comfortable but very smelly!

    From Jeremy Knott

    The mattress is comfortable but it has a heavy chemical odour which is spoiling our sleep. When I complained I was told to take the cover off and wash it! Really? It’s only one day old! Come on sort it out.

    • Sleeping on Side
    • 7 Sleeping hours per night
    • With partner
    • 66 years old
  • Wonderful bed

    From Linda

    This bed took a couple of night to adjust to but by night three it was great. It’s a quite firm mattress but not hard it fits the contours of your body. It’s like sleeping on a cloud.
    I’m a ‘which’ fanatic and would never buy anything that wasn’t a ‘Best Buy’ and this certainly fits the bill. And with the 100 day trial whats to loose.

    • Sleeping on Side
    • 8 Sleeping hours per night
    • With partner
    • 70 years old
  • So far so good...

    From Vicki Monk

    I ordered the Emma Original mattress in March. It came via UPS in a couple of days. As other people have mentioned, the box was a bit battered but that can only be expected when the product inside it is so heavy and is not the same shape as the box. The mattress was fine! It does smell a bit too but that smell goes away after a while. After a couple of weeks I was still struggling to get comfy but after an e-mail to Customer Services I was sent a soft topper for it. It has made a difference but not enough for us unfortunately. I have started the process to send the Emma mattress back. Up until this point, everything to do with the process has been great. I can't fault Emma's Customer Services Department (in particular, Carina) at the moment and it is just unfortunate that the bed is not suitable for us. As you can see from the other reviews, it has been great for other people but we are all different and one thing cannot suit all people. It has been good to have the opportunity to try it out first. I'm hoping that the system they have runs as smoothly for the rest of the process up until refund as the rest of it has been....

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 41 years old
  • Should have bought sooner!

    From Chris Jenkins

    I have only had my Emma mattress for just over 2 weeks and already noticed a positive difference. It is a little firm for the first few days but soon starts to soften up. It also has dedicated soft areas for your shoulders and hips which I really like being a side sleeper. My dad also had the Emma double mattress at the same time, which he is also finding very amenable. His previous mattress was over 10 years and the springs had started to go. (We both moved over from pocket sprung mattresses). He also is now getting a much better night sleep. He tends to sleep on his back or front and also says the mattress is very good. He said similar to me that within the first week he was not sure as it was a bit firm but after sleeping on it a few times and it warming up the foam loosens and gives a little. On top of this is easy to get up your stairs and unpack, I like that design. Easy to get the single up the stairs yourself possibly even the double step-by-step like I did but the double would be easier with two people. I just wanted to take time out to give the review as I found the products so positive and hopeful others find benefit in this helping to decide.

    • Sleeping on Side
    • 7 Sleeping hours per night
    • Alone
    • 40 years old
  • Sunken mattress

    From Tanyel Simmonds

    We have had the Emma mattress for around a year. At first we were very pleased but very quickly the mattress has started to sink on either side where me and my partner lay. The middle part that doesn’t get slept on is still firm and it’s like a dividing section between the two sunken sides. I have read on this website that Emma guarantees that this will not happen with their mattress. Well it does and quite badly. My husband is now having issues with pain in his joints and down the side he lays on because the mattress is not supportive. We would expect that this mattress would last us longer than a year. Really disappointed!

    • Sleeping on Side
    • 7 Sleeping hours per night
    • With partner
    • 30 years old
  • Excellent customer service

    From keith

    From purchase to delivery and subsequently returning the mattress for a refund under the 100 days trial has been a very good experience and cannot fault the company Emma for their customer service. Unfortunately the mattress did not meet our needs as we found it too firm so hence the return. Thanks for fulfilling the guarantee.

    • Sleeping on Side
    • 9 Sleeping hours per night
    • With partner
    • 63 years old
  • I'm keeping this!

    From Marjorie Clarke

    Love this mattress! The old one was 10 years old and had been a good-quality one but was showing its age. Never had a foam mattress but I love this one - it stays smooth and even, and supports me perfectly in a way that feels so natural, I am scarcely aware of it beneath me even when I move around. No aches and pains, I sleep well. You're not getting this one back after 100 days, I'm keeping it!

    • Variable Sleeping
    • 7 Sleeping hours per night
    • Alone
    • 71 years old
  • Best mattress every purchased

    From Olwen

    Firm but comfortable and supportive. Helped my back pain.

    • Sleeping on Back
    • 8 Sleeping hours per night
    • With partner
    • 59 years old
  • Too firm for this side sleeper. I don't understand the hype.

    From Alex K

    This is a rather firm mattress. I think it is too firm for side sleepers.
    I was sent the additional soft layer to account for this but, unlike a mattress topper, the instruction was to put it inside the mattress cover which flattens it somewhat and negates the effect. I have slept on my side all my life but now find myself waking in the night with back ache and having to turn onto my back to alleviate this which doesn't feel as natural (for want of a better description) to me and I struggle to fall back to sleep. My partner is having similar issues with back ache. The prospect of dealing with the delivery company again and trying to get it out of the flat has put me off returning it. I'm now debating whether to purchase an additional mattress topper in an attempt to prevent the morning back ache. I'm baffled by all the gushing reviews. Personally I wish I'd bought another pocket sprung mattress instead.

    • Sleeping on Side
    • 7 Sleeping hours per night
    • With partner
    • 42 years old
How do I unsubscribe?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

Pin rotate icon

It seems you are visiting Emma from abroad.

Go to 

Alternatively you can choose your country from the list below: