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Mattress reviews

4.69/5 (325)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Cannot fault the service even though we returned the mattress

    From Sharon

    All our dealings with the customer service team has been great. I did see a few folk complain of delivery issues having to wait a few days for a mattress...well we had to wait a good 3 weeks anyways. However, we are in the north east of Scotland and it's pretty standard not getting anything quickly so that wasn't a problem for us. I called to get an update and was informed they would email in a few days which they did. Communication was great.
    The mattress itself was easy to unbox (very heavy though) and took shape no bother. New bed smell lasted about 2 weeks or so but wasn't unbearable. The foam layers are zipped inside a mattress cover so could be washed, which is great. I love a firm bed but just couldn't seem to get on with the mattress at all. My husband got on fine with it. I called Emma and advised I would like to return it and they said it was no problem but would I like to try a softer topper first. There was no pressure to accept this and try it if you didn't want to. I accepted. It arrived within a few days and if I'm honest I didn't feel the difference. The mattress itself is sturdy and I think of good quality but in the end we decided to return it. I didn't feel like I sunk into it enough and just found it a bit too firm, and unless you have had a foam mattress before, it's a different kind of firm of that of a sprung bed. I think going from a sprung to a foam was the most difficult even though I was convinced I'd like it - which is why the 100 day trial was brilliant.
    When I called to return it, it was less than a 5 minute job and there was no hassle in doing so. The company that collected it was the British Heart Foundation and contact between everyone was smooth. If Emma are donating these mattress then good on them. If not, well the process was all very easy and they picked this up on Friday and have already received 2 emails confirming my refund is in process.
    I SO wanted to like this mattress but sadly it wasn't for me, however I'd still recommend trying this out. Thank you Emma for being easy to deal with!

    • Variable Sleeping
    • 8 Sleeping hours per night
    • With partner
    • 28 years old
  • Easy and good quality

    From Lottie Hall

    I was looking through the internet for what feels like ages, comparing different mattresses and finally I decided to buy the Emma mattress. Placing an order was so easy and delivery so fast now I can enjoy my new comfortable Emma mattress and I don’t regret it at all as I have not slept this well on any mattress before.

    • Sleeping on Belly
    • 8 Sleeping hours per night
    • Alone
    • 49 years old
  • Love sleeping on it

    From Parker

    Have had the Emma mattress now for almost 7 months and I am so happy with it. I also recommended it to a friend and he ordered it with the ‘friends refer friends’ offer. With this we both received an additional discount! A true win-win. Love sleeping on it and it’s great quality.

    • Sleeping on Belly
    • 7 Sleeping hours per night
    • Alone
    • 36 years old
  • Bliss

    From Jackie

    Had been researching new mattresses for some time and eventually decided on Emma. Both myself and my partner have had a great night's sleep ever since she arrived. We both love how comfortable she is and struggle to get out of bed in the morning. I've given 4*'s but only because we asked for our welcome pack twice and still haven't received it. 5/5 for the mattress.

    • Sleeping on Side
    • 7 Sleeping hours per night
    • With partner
    • 41 years old
  • So cosy

    From Addison

    My partner and I had been looking for a mattress for a very long time. A mattress that is perfect for both of us as I like soft mattresses and my partner firm ones. It was very stressful and difficult to find a compromise. Then one day my partner came across the Emma TV ad and we checked out their mattress. With its middle firmness we thought it would be perfect for us. And we were so right. It is not only comfortable but also great for my back. And I can’t feel my partners movements anymore as he is a restless sleeper.

    • Sleeping on Belly
    • 8 Sleeping hours per night
    • With partner
    • 54 years old
  • So easy to take care of

    From Devon

    I live with 2 children and I always need to be careful in what I’m buying as these 2 are really messy and put their stuff everywhere. So, when I ordered the Emma mattress at first, I was really worried about the white cover but then I thought of giving it a try. When the first stain was on the cover I was worried if the stain will be gone with a wash. And behold, the stain disappeared and the entire unzipping and washing process was so easy!

    • Variable Sleeping
    • 7 Sleeping hours per night
    • With partner
    • 39 years old
  • Love the mattress

    From Kimberley

    I have been sleeping on the Emma mattress for about a month now and I am very happy with the product. My partner and I both drastically improved our quality of sleep and wake up less tired!

    • Sleeping on Side
    • 7 Sleeping hours per night
    • With partner
    • 31 years old
  • Easy to purchase and get it delivered

    From Agnes

    Package brought into my hallway, delivery guy friendly and polite. I somehow managed to drag the box up to my bedroom and unpack Emma and placed Emma where she now belongs, on my bed base.

    • Sleeping on Side
    • 8 Sleeping hours per night
    • Alone
    • 31 years old
  • Helpful staff

    From Karen

    Although small hiccup on delivery I was kept informed by polite and helpful staff

    • Variable Sleeping
    • 9 Sleeping hours per night
    • With partner
    • 61 years old
  • The company is convinient to deal with

    From Jude

    Nobody was in to accept the item yesterday so it was successfully delivered today without any issues. We haven't tried it yet but it looks great

    • Sleeping on Back
    • 9 Sleeping hours per night
    • Alone
    • 61 years old
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