You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.
The Emma Home Trial
Test Emma Mattress for 200 Risk-Free Nights!
Test the Emma products for longer.
So, you don’t have to worry about when you can return your Emma products, we have for now extended our risk-free trial from 100 to 200 nights. That’ll not only be more than enough time for your body to fully adjust to your new mattress (it can take up to six weeks!) but will also take the stress out of having to return unwanted items in the near future. Terms and Conditions apply.
Frequently Asked Questions
- How does the 200-night trial period work?
The only way you'll know whether the Emma mattress is the right fit for you is by testing it. We think 200-nights is the perfect amount of time for you (and your body) to adjust to the mattress and get used to it. If you decide the mattress isn't quite right then we're more than happy to pick it up for you and give you a full refund. All you have to do is use our returns portal to start the process. We'll take care of the rest.
- When does the trial period start?
Your risk-free trial starts on the day you receive your Emma order.
- Which orders are eligible for the 200-night trial?
All orders of our Emma Original Mattress, Emma Hybrid Mattress and Emma Accessories are eligible for the 200-night trial. We can also retrospectively extend the trial period of orders placed on or after December 26th, 2019. Just get in touch with our customer service team.
- Do I have to keep the plastic wrap on the mattress during the 200-night trial?
No you don't. The best way to decide whether you and the Emma mattress are the right fit is from the comfort of your own home and in real-life conditions. That means using your favourite pillow and bedding and without the noisy plastic cover.
- How can I return the mattress within the 200-night trial period?
If for whatever reason you don’t get on with the Emma products, just use our handy returns portal to request a return. We’ll then take care of the rest: Our customer service team will organize a pick up for your mattress with our returns partner. Once your return has been collected and processed please allow up to 14 days to receive your refund.