Frequently Asked Questions

  • How is the Emma Original mattress created?

    Emma Original consists of three different layers.

    • The Airgocell® foam (3 cm) has an open-pore cell structure and enables pleasant air circulation while keeping you cool, even on warm nights.
    • Visco-elastic memory foam (2 cm) ensures optimum pressure relief and molds to the shape of your body.
    • The cold foam (19 cm) is the foundation and the support for the mattress.
  • How is the Emma Hybrid mattress created?

    Emma Hybrid consists of four different layers.

    • The Airgocell® foam (4 cm) has an open-pore cell structure and enables pleasant air circulation while keeping you cool, even on warm nights.
    • The layer of conical pocket springs (2 cm) is optimised to balance out pressure disparities.
    • Visco-elastic memory foam (3 cm) ensures optimum pressure relief and molds to the shape of your body.
    • The cold foam (16 cm) is the foundation and the support for the mattress.
  • What makes the Emma mattress special?

    Emma smoothly combines high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of our extensive research and advanced foam technology, Emma allows you to get the comfiest sleep possible. Emma mattresses offer comfort point-elastic caving that enables an ideal and unique fit for your body. As a result, your spine stays straight while at the same time offering you the necessary amount of support and comfort. The innovative Airgocell® layer boasts a gel-like structure that optimally relieves the individual body parts and guarantees a cooling effect while you sleep thanks to its breathability. The high-quality foams used to create Emma are created right here in the United Kingdom and are later combined with the top-most support of the conical spring layer. The processed materials are all fine, durable and produced at top quality mills throughout Europe.

  • How is the Emma mattress shipped?

    In the final step of production the Emma mattress is rolled and vacuum packed. It is then packed into a stylish box with dimensions 45x45x110cm. We ship throughout the United Kingdom directly to your front door .

  • How does the 100 day test phase work?

    At Emma we believe it takes time to truly appreciate your new mattress so we recommend sleeping on it for a few weeks to realize the difference. We offer the option to test Emma for 100 days risk-free. If the Emma mattress is not perfect for any reason, we will pick it up, no questions asked and issue a full refund.

  • Does the Emma require a special slat frame?

    No! The Emma is a low-maintenance mattress. It is able to lay on any surface. It doesn't matter whether it is lying on the ground, on a box spring or on a slat frame, Emma is a mattress that fits every lifestyle. The most important thing is that the surface is clean and dry. You should have no problem using the Emma mattress with a slatted frame.

  • Can you take my old mattress?

    Yes! You can choose to have your old mattress taken away from you. Simply add the option at the checkout. The old mattress will be picked up by a separate company only after your new Emma mattress has been delivered. Tagtrans is the company we are working with to pick up mattresses and Debra and British Heart Foundation are the charities we are also working with for returns.

Everything about orders,
delivery & Co.

  • Order
  • Delivery
  • Products
  • Test sleep
  • Payment
  • Good to know
  • How do I create a customer account?

    You can easily create a customer account when ordering. Just check the box that says, Yes, I want to create an account. Or you can go to the bottom of the website and click Sign In or Out and then you can create an account using your order number.

  • How can I cancel my order?

    If you would like to cancel your order, our customer service team will be happy to help you. Simply contact us via email (put your order number in the subject line) . Be sure to have your order number on hand.

  • Where can I use my coupon?

    You can use your coupon in the last step of the order process. Just enter the code in the field below the total price. Click on 'apply coupon' and the revised total will be shown

  • How does 'Refer a Friend' work?

    Most of our customers hear about Emma products from their friends. We would love it if you referred your friends to us too! We’ll even reward you both for your efforts. To be able to refer a friend, you can create an account with the link below and produce a unique discount code which your friend can use to save £50. https://www.emma-mattress.co.uk/friends/ After your friend´s 100 night trial period is up (providing they keep the mattress) you are entitled to £50! Please get in touch when the trial period is over so we can sort this out for you.

  • How do I contact customer service?

    E-mail (support@emma-mattress.co.uk). Our team of experts provide free mattress consultations and we are here to answer all of your questions.

Do you have any other questions?


How do I unsubscribe?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

To offer you the best shopping experience across our website, we use cookies, including third party cookies that adhere to our strict privacy policy. By continuing browsing, you agree to the use of our cookies. ‌To learn more, including how to disable them, view our policy here.

I agree