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Free delivery & returns
All Emma mattresses bought online on our website are shipped for free and directly to your doorstep. Each Emma mattress is shipped factory fresh and neatly vacuum-packed straight from our warehouse to your front door. Once your order is sent out, we’ll send you a tracking link via email, so you can check its progress. We recommend taking full advantage of our risk-free 100-night trial. You need plenty of time to figure out whether the mattress is a right fit for you and we’ve discovered that 100 nights is the perfect amount of time for you to get a good feel of the mattress. Should you decide its not quite right, you can return it for free. Just use our self-service returns portal, we'll take care of the rest.
It's as easy as 1-2-3
Take your Emma mattress out of the box, lay it on a flat surface and roll it out.
Snip off the plastic wrapper with the handy cutter we enclosed in the box.
You're all set! Just wait a few hours to let your Emma mattress breathe and you're ready to sleep happier.
Frequently asked questions
- Do I need to pay for delivery?
Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs. If you wish to receive your mattress on a Saturday, this costs £35.
- How is my mattress delivered?
"As soon as you've placed the order for your mattress online, we'll get right on making sure your mattress gets to you as soon as possible. All Emma Original mattresses are shipped factory-fresh straight from our warehouses to your doorstep. Just so you know: we use UPS, DPD and Parcel Force to get your order to you. Once you've placed your mattress order online, you'll get a delivery confirmation email. You'll get another email (and a tracking link) once your order has shipped. Your tracking link will allow you to follow your order on its journey to you. Don't worry if you can't be in, when your mattress is ready to be delivered. Just tell us your favourite neighbour's name and we'll drop it off with them. "
- How long does delivery take?
You can find the estimated delivery time on the product pages. Please keep in mind that orders are only shipped once we've received your payment. Depending on the payment method this might take a couple of days.
- How long until my new Emma mattress is ready to be slept on?
The Emma mattress needs only a few hours to reach its full size and is ready to be slept on. But fresh air is good for all of us! So, if you like, you can air it out for a few hours in a well-ventilated room.